Flexera One - IT Visibility - NAM - Inventory Data Processing Delays

All data has been successfully processed, and services are now operating normally. This issue has been resolved.

Restoration work on inventory data processing is nearing completion. Most inventory uploads are now being processed as expected, though some customers may experience brief delays as we complete the final steps of this restoration. We continue to monitor system performance closely and will provide further updates as progress continues.

Progress continues on restoring full inventory data processing for IT Visibility in North America. New inventory uploads are being processed as expected, and previous delays have been largely addressed. Data reconciliation is still in progress to ensure all inventory information is fully current.

We are closely monitoring processing and will share further updates as we move toward full restoration.

All new Flexera inventory data is being processed within the usual timeframe, and customers will not encounter any errors. Our teams are actively working to process the backlog that accumulated during the incident to ensure full restoration of services.

The backup has been successfully restored, and services are operational. Our teams are closely monitoring the system and working to ensure all data is fully up to date.

Our teams have identified the probable cause for the issue and are working towards a fix. Further updates will be provided as they become available.

Incident Description: We are currently investigating an issue impacting inventory processing for IT Visibility services in the NAM region. While the system remains accessible, the affected customers may experience delays in the ingestion and processing of inventory data.

Priority: P2

Restoration Activity: Our technical teams are actively engaged in investigating the inventory processing delays. Further updates will be provided as we continue to address the issue.