Flexera One – IT Asset Management – NA – Service Disruption

We have continued to monitor the environment, and service access has remained stable with no further issues observed. Our teams will continue to investigate the underlying cause as we carry out a full retrospective in the coming days. A report detailing the root cause, actions taken, and future preventative measures will be published once our review is complete.

Service access has been restored for affected customers in the North America region. We are continuing to investigate the underlying cause and are closely monitoring the environment to ensure ongoing reliability.

Incident Description: We are currently experiencing an issue affecting Flexera One IT Asset Management in the North America region. As a result, some customers may be unable to access the application at this time. This issue is not impacting all customers.

Priority: P1

Restoration Activity: The disruption appears to be related to a backend service that is currently unresponsive. Our technical teams are actively working to restore availability and are making configuration changes to address the issue. We are closely monitoring recovery efforts and will continue to provide updates as progress is made.