Flexera One – SaaS Manager – APAC – Service Disruption

Following an extended period of monitoring, all services for the SaaS Manager platform in the APAC region remain fully operational. Corrective actions have been taken to prevent recurrence, and enhanced monitoring is in place to ensure ongoing stability.

A full retrospective will be conducted, and a detailed summary of the incident will be shared in the coming days.

Access to the SaaS Manager platform in the APAC region has been restored. All impacted services are now operational. Our teams are continuing to monitor the environment to ensure continued stability.

We will provide a final update with additional details once our review is complete.

Incident Description: Our teams are investigating a service disruption affecting the SaaS Manager platform in the APAC region. Impacted users may experience difficulties accessing SaaS Manager and associated managed SaaS applications, including encountering error messages during login or usage. At this time, there is no indication of impact to other regions.

Priority: P1

Restoration Activity: Our technical team is actively working to identify the root cause and restore services. Further updates will be provided as we continue our efforts to resolve the incident.