Flexera One – APAC – Degraded product functionality

Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.