Snow Software - All Regions - Portal Unavailable

This incident has been resolved.

Access to the Snow Software portal has been restored. Our teams reverted to the last known good deployment state and have confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

We have monitored the service for an extended period to ensure continued stability and have completed all validations. This incident is now resolved.

Access to the Snow Software portal has been restored. Our teams have reverted to the last successful deployment state and confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

Our teams have confirmed that a recent change is linked to the access issue affecting the Snow Software portal. An update is currently being deployed to address this. Once the deployment completes, we will revalidate portal access and continue to monitor the situation closely.

We will provide the next update as soon as more information becomes available.

Incident Description: We are currently investigating an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may experience the portal not loading as expected or becoming stuck on the sign-in screen.

Priority: P1

Restoration Activity: Our teams are actively investigating and working to identify the source of the disruption. We will continue to monitor the situation closely and share further updates as more information becomes available.