Flexera One - IT Asset management - NAM , APAC & EU - Import Inventory job failures

Processing has returned to normal, and updated inventory data is now flowing as expected. We monitored the service for an extended period following the restoration and have not observed any further impact. This incident has been resolved.

We are continuing to monitor for any further issues.

Our technical teams have successfully rolled back the recent deployment as a corrective measure. We are already observing successful execution of inventory jobs. We will continue to monitor the services closely to ensure stability and will provide further updates as they become available.

Our teams have traced the issue to a recent deployment and are actively working to roll back the changes to restore normal service.

Incident Description: We are currently investigating an issue impacting inventory processing for IT Asset management in the NAM, APAC & EU regions. While the system remains accessible, the affected customers may experience delays in the ingestion and processing of inventory data and encounter error messages such as "Import Failed: Attempted all retries"

Priority: P2

Restoration Activity: Our technical teams are actively engaged in investigating the inventory processing failures. Further updates will be provided as we continue to address the issue.