Flexera One - All regions - Missing Dashboards and Tabular View Reports

Our teams have successfully applied the fix across all regions. Following post-deployment validations, we have confirmed that services have been fully restored and are operating normally.

Onboarding has been fully restored in NAM and APAC, with no known issues at this time. For the EU region, our teams have devised a fix, and deployment and validation activities are currently in progress. Our teams continue to work toward implementing a permanent resolution and will share further updates as progress is made.

We continue investigating this issue and are implementing a targeted fix.

Customers with existing active capabilities are not expected to be impacted. A subset of customers performing capability updates or new organization onboarding may experience intermittent issues, including missing Dashboards within the Flexera One UI.

Our technical teams have identified a potential root cause and are currently validating a remediation approach while stabilization efforts continue across environments.

Work remains ongoing to restore full reliability of the automated onboarding process. We will provide further updates as progress continues.

We are continuing to work on restoring full health to the capability update process.
Our immediate priority was to stabilize customers known to be impacted. This was achieved by manually correcting configurations to return those environments to a healthy state.
While our teams continue to make steady progress towards a more permanent solution, the automated onboarding process remains partially impacted.
We appreciate your patience and will provide further updates as progress continues.

Our technical teams are progressing toward a permanent fix. Given the complexity of the defect, full resolution may take additional time. We will share further updates as progress continues. A temporary workaround is in place, with backend corrections applied manually where required.

Incident Description: We are currently investigating an issue in Flexera One impacting capability updates . The issue affects a subset of our customers across all regions intermittently. Affected customers may observe missing Dashboards in the Flexera One UI.
Customers whose capabilities are active and not expired are not affected.

Priority: P2

Restoration Activity: Our teams are actively investigating the issue, which has been identified as a defect. Our technical teams are actively working toward implementing a permanent resolution.
A temporary workaround is available. Where necessary, our teams can manually apply corrections in the backend.
For urgent requests, please raise an SQ (Service Request), and our support teams will prioritize assistance accordingly.

We will continue to provide updates as more information becomes available.