Flexera One – SaaS Manager - Saas Inventory Import failures

The issue affecting Flexera SaaS Manager and related inventory import processes has been resolved.

Our team identified and corrected a service configuration issue that impacted authentication requests required for certain import and reconciliation jobs. The affected service has been restored across all regions.

Validation confirms that inventory imports are executing successfully, and no further impact has been observed.

We will continue to monitor the environment closely as a precaution. A detailed review is underway to ensure additional safeguards are in place to prevent recurrence.

Our teams team dentified that an associated service had not been updated. As a result, traffic was not being routed to the cluster.
The required service updates have now been completed across all regions and environments, and traffic routing has been restored accordingly. We will continue to monitor the services to ensure stability.

We are continuing to investigate this issue.

After an extended period of monitoring, our teams have observed that FSM imports continue to fail . The issue remains under active investigation, with technical teams fully engaged to identify and address the underlying cause.

We will share further updates as more information becomes available.

Incident Description: Our teams have identified and are actively investigating an issue impacting SaaS inventory imports across all regions. Affected customers may experience import failures and timeouts while processing uploads.

Priority: P2

Restoration Activity: Our teams identified the root cause as an issue with the authentication service and implemented a configuration update to resolve it. The service has now returned to normal operation, and our teams are closely monitoring the environment to ensure continued stability.