Outage in Flexera

Flexera One - IT Visibility - APAC - Inventory upload status reporting is down

Resolved Minor

March 16, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Flexera One's IT Visibility service in the APAC region experienced an issue where inventory upload status reporting failed due to an incorrect routing configuration, causing uploads to incorrectly display as "Timed Out" even though data ingestion was processing successfully. The technical teams identified and corrected the routing configuration issue, restoring normal service operation. The incident lasted 2.3 hours and was resolved with validated routing behavior and traffic flow.

Incident Description: We are currently investigating an issue affecting inventory upload status reporting within Flexera One – IT Visibility (ITV) for customers in the APAC region. Inventory ingestion is processing successfully; however, the system responsible for reporting upload processing status is failing. As a result, inventory uploads may incorrectly appear as “Timed Out” even though the underlying data ingestion may have completed successfully. Priority: P3 Restoration Activity: Our technical teams are actively investigating the issue impacting upload status reporting and are working to identify the underlying cause. We are monitoring the situation closely and will provide further updates as progress is made.

Components affected

Flexera IT Visibility - APAC

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/16/2026 06:17AM

Our teams identified the issue as an incorrect routing configuration and implemented the necessary updates to correct it. Following the change, routing behavior, traffic flow, and overall service health were validated, and all components are now confirmed to be operating normally.

INVESTIGATING 4 days ago - at 03/16/2026 04:06AM

Incident Description: We are currently investigating an issue affecting inventory upload status reporting within Flexera One – IT Visibility (ITV) for customers in the APAC region. Inventory ingestion is processing successfully; however, the system responsible for reporting upload processing status is failing. As a result, inventory uploads may incorrectly appear as “Timed Out” even though the underlying data ingestion may have completed successfully.

Priority: P3

Restoration Activity: Our technical teams are actively investigating the issue impacting upload status reporting and are working to identify the underlying cause. We are monitoring the situation closely and will provide further updates as progress is made.

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