Outage in Flexera
Flexera One - IT Visibility - EU - Third party data ingestion delay
Resolved MinorIncident Report
Summary AI Generated
Flexera One IT Visibility in the EU experienced a 3.3-hour processing backlog that delayed inventory updates from third-party data sources, caused by resource constraints in a managed caching service. User interfaces and APIs remained fully accessible with core functionality unimpacted throughout the incident. The issue was resolved by increasing system capacity, and the team proactively replayed customer data to ensure completeness.
Incident Description: We are currently investigating an issue affecting inventory ingestion within Flexera One – IT Visibility (ITV) in the EU production environment. The service is experiencing a processing backlog, which may result in delays in inventory updates from third-party data sources. ITV user interfaces and APIs remain fully accessible, and core functionality is not impacted.
Priority: P3
Restoration Activity: Our technical teams have identified the likely cause as resource constraints in a managed caching service. We have increased capacity and are actively evaluating system recovery while working to clear the backlog. We are closely monitoring the situation and will provide further updates as progress is made.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/17/2026 08:11AM
Inventory ingestion has been fully restored, and data processing is operating normally. We are proactively replaying customer third-party data to ensure completeness and prevent any missed updates. All other third-party data sources are already up to date and processing as expected
IDENTIFIED
2 days ago - at 03/17/2026 04:56AM
Incident Description: We are currently investigating an issue affecting inventory ingestion within Flexera One – IT Visibility (ITV) in the EU production environment. The service is experiencing a processing backlog, which may result in delays in inventory updates from third-party data sources. ITV user interfaces and APIs remain fully accessible, and core functionality is not impacted.
Priority: P3
Restoration Activity: Our technical teams have identified the likely cause as resource constraints in a managed caching service. We have increased capacity and are actively evaluating system recovery while working to clear the backlog. We are closely monitoring the situation and will provide further updates as progress is made.
Latest Flexera outages
Flexera One - IT Visibility - EU - Inventory processing delays - about 14 hours ago
Flexera One UI - All Regions - Access Disruption - 1 day ago
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