Flexera One- IT Visibility- EU - Failure to load reports

Further investigation identified a synchronisation issue as the underlying cause of the incident. Our technical teams implemented targeted remediation actions, including service restarts, to restore normal operations. Following extended monitoring and post-remediation validation, service performance has remained stable, and we have confirmed that all affected services have returned to normal operation. The issue is now considered resolved.

Our teams have applied the fix to all identified organizations. Initial validation indicates that the affected organizations are recovering as expected.

Technical teams are continuing to validate the effectiveness of the remediation across the broader Europe region to confirm that service has been fully restored. We are closely monitoring platform performance and will provide a further update once regional validation has been completed.

Corrective actions have now been applied to a larger number of affected organisations, and initial validation indicates that reports are loading successfully.

We are currently validating all affected organisations to confirm that report functionality and service performance have been fully restored. In parallel, teams continue to implement broader remediation measures across the environment and are closely monitoring the service to ensure stability while work towards full resolution continues.

Our investigation has identified a potential configuration-related issue within the affected environment. As part of our validation efforts, corrective actions were applied to a subset of impacted organisations, and reports are now loading successfully.

Our teams are currently focused on implementing a broader remediation across all affected organisations and are conducting a detailed review to understand why the configuration changes did not propagate as expected. We continue to validate the remediation and closely monitor service performance while working towards full resolution.

Incident Description: We are investigating an issue affecting IT Visibility in the Europe region where multiple Power BI reports are failing to load . Customers in the affected region may be unable to view impacted reports within the application. Current investigation indicates the issue is limited to the Europe region, with no impact observed in other regions at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.