Outage in FloQast

Google Drive API: Errors Uploading Files

Resolved Major
November 05, 2024 - Started about 2 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Google Drive customers are reporting a reoccurrence of the Google Drive API outage previously observed in late September and early October. Downstream functionality within FloQast is impacted, including the ability to upload/attach documents within FloQast since these actions leverage the Google Drive API and are currently being rejected. The FloQast Engineering team has engaged contacts at Google and is awaiting further updates. As Google works on restoring full API functionality, available workarounds include uploading documents directly within Google Drive folders and then clicking the Refresh button in corresponding FloQast folders, thereby bypassing the "upload" function of the Google Drive API. Only customers leveraging Google MyDrive and Google Share Drive are impacted at this time; customers leveraging other Storage Providers should observe regular functionality.
Components affected
FloQast Google Drive API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/06/2024 07:15AM

Google Drive customers are observing successful uploads at this time, and logs indicate that full functionality via the Google Drive API is restored at this time.

INVESTIGATING about 2 months ago - at 11/05/2024 05:48PM

Google Drive customers are reporting a reoccurrence of the Google Drive API outage previously observed in late September and early October. Downstream functionality within FloQast is impacted, including the ability to upload/attach documents within FloQast since these actions leverage the Google Drive API and are currently being rejected.

The FloQast Engineering team has engaged contacts at Google and is awaiting further updates.

As Google works on restoring full API functionality, available workarounds include uploading documents directly within Google Drive folders and then clicking the Refresh button in corresponding FloQast folders, thereby bypassing the "upload" function of the Google Drive API.

Only customers leveraging Google MyDrive and Google Share Drive are impacted at this time; customers leveraging other Storage Providers should observe regular functionality.

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