Outage in FloQast

sFTP Server Hostkey Update

Resolved Major
April 08, 2025 - Started 24 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Customers are reporting errors with their automated trial balance deliveries via sFTP. The issue is caused by an updated server hostkey. The hostkey for sftp.v2.floqast.app has not been changed, but an additional hostkey has been added. If your automated upload process recognizes the new hostkey, your connection may fail until the new hostkey has been cached.
Components affected
FloQast SFTP Server
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 04/09/2025 04:38AM

Clients utilizing FloQast's SFTP capabilities have been advised to cache the updated hostkey, and there are no further changes anticipated for the production servers across all regions. Once the new hostkey is cached, all connections should succeed as expected and deliveries can be made successfully. If any errors persist with either connectivity or data transfer, please contact support@floqast.com for further troubleshooting!

IDENTIFIED 24 days ago - at 04/08/2025 05:37PM

Customers are reporting errors with their automated trial balance deliveries via sFTP. The issue is caused by an updated server hostkey. The hostkey for sftp.v2.floqast.app has not been changed, but an additional hostkey has been added. If your automated upload process recognizes the new hostkey, your connection may fail until the new hostkey has been cached.

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