Outage in Florence Healthcare

Intermittent issues with entering Florence products and feature visibility

Resolved Major

July 20, 2026 - Started 15 days ago - Lasted about 21 hours
Official incident page

Incident Report

We are aware of the ongoing issues with entering our products and are currently investigating the issue.

Components affected

Florence Healthcare eBinder Florence Healthcare SiteLink Florence Healthcare eConsent

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 07/21/2026 02:54PM

This issue has now been fully resolved. The underlying problem was mitigated on the third-party provider's side, and we've implemented additional preventative measures on our end to minimize the impact of any future vendor-related disruptions.
All Florence products are now operating normally.

IDENTIFIED 15 days ago - at 07/20/2026 10:03PM

We're currently experiencing degraded functionality due to a connectivity issue with one of our third-party service providers. As a result, some features may temporarily not be visible. No data has been affected, and your information remains safe and secure.
Our team is actively working on a resolution, and we'll provide updates as more information becomes available.

IDENTIFIED 15 days ago - at 07/20/2026 07:57PM

We have identified the issue and are working on the resolution. Thank you for your patience.

INVESTIGATING 15 days ago - at 07/20/2026 06:26PM

We are aware of the ongoing issues with entering our products and are currently investigating the issue.

Latest Florence Healthcare outages

Intermittent issues entering Florence products - 15 days ago

Automatic Session Timeout Delay - about 1 month ago

eLog and document display issues - 3 months ago

Document Preview Issue - 3 months ago

eBinders Document Download Issues - 8 months ago

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