Outage in Follow Up Boss
Call transcripts and summaries failing for some calls
Resolved MinorIncident Report
We are investigating an issue with transcripts and summaries not appearing for some phone calls. We will provide updates here as they are available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/03/2025 02:23AM
This incident has been resolved.
IDENTIFIED
3 months ago - at 11/26/2025 09:29PM
We have implemented a partial fix that has reduced the number of calls without transcripts or summaries. We are continuing to work towards a full resolution.
INVESTIGATING
3 months ago - at 11/26/2025 03:23PM
We are investigating an issue with transcripts and summaries not appearing for some phone calls. We will provide updates here as they are available.
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