Outage in Form3

INC284868 - DigiCert Certificate Validation Issue

Resolved Minor
July 30, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We have received a notification (https://www.digicert.com/support/certificate-revocation-incident) from DigiCert advising they have raised an incident related to certificates they have issued with missing validation requirements. Initial analysis has confirmed there is no current impact to payment processing. We are continuing to investigate as a priority and will follow up directly with impacted customers.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/30/2024 04:19PM

Form3 have completed all remediation activities and can confirm this issue is now resolved.

Full root cause will be shared via the postmortem in due course.

IDENTIFIED over 1 year ago - at 07/30/2024 12:49PM

Form3 remediation activities are being progressed as a priority.

An update will be provided once this has been completed.

IDENTIFIED over 1 year ago - at 07/30/2024 10:55AM

We are continuing to work on remediation a priority.

A further communication has been sent directly to customers.

INVESTIGATING over 1 year ago - at 07/30/2024 09:34AM

We have received a notification (https://www.digicert.com/support/certificate-revocation-incident) from DigiCert advising they have raised an incident related to certificates they have issued with missing validation requirements.

Initial analysis has confirmed there is no current impact to payment processing. We are continuing to investigate as a priority and will follow up directly with impacted customers.

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