Outage in Formstack

Formstack Admin not delivering all SMS messages for two factor authentication

Resolved Minor
August 08, 2023 - Started over 1 year ago - Lasted 6 days
Official incident page

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Outage Details

We are currently experiencing an elevated error rate for SMS delivery. Users should attempt to resend the SMS code if they do not receive it. We are investigating the root cause of the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/14/2023 03:50PM

We have applied an update to our existing 2FA process to mitigate the errors that caused users to resend SMS 2FA requests. Thank you for your patience.

IDENTIFIED over 1 year ago - at 08/10/2023 05:31PM

We have identified an intermittent issue with Twilio delivery of SMS 2 Factor Authentication and are working on a fix.

INVESTIGATING over 1 year ago - at 08/08/2023 05:30PM

We are currently experiencing an elevated error rate for SMS delivery. Users should attempt to resend the SMS code if they do not receive it. We are investigating the root cause of the issue.

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