Outage in Formstack

Notification emails not sending

Resolved Minor
September 29, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Formstack has been informed of an outage with the Sendgrid account responsible for sending Notification emails. These are the emails sent to Formstack users indicating that a submission has come in on their forms. Confirmation emails (to people who filled out the form) appear to be working normally.
Components affected
Formstack Email System (SendGrid)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/29/2023 04:57PM

All notification emails are sending properly. No email traffic was lost.

INVESTIGATING about 1 year ago - at 09/29/2023 11:57AM

Formstack has been informed of an outage with the Sendgrid account responsible for sending Notification emails. These are the emails sent to Formstack users indicating that a submission has come in on their forms. Confirmation emails (to people who filled out the form) appear to be working normally.

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