Outage in Formstack

Google Sheets integration on Forms is very slow

Resolved Minor
April 03, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

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Outage Details

Engineers have noticed that the integration queue for Google Sheets submissions integrations is processing very slowly this morning. They are looking into a solution and will update this page soon. No customer action is required at this time.
Components affected
Formstack Google Sheets
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 04/03/2025 09:45PM

The google sheets integration is operating normally

MONITORING 1 day ago - at 04/03/2025 06:00PM

We have identified a single form that is causing the influx of the Google Sheets integration requests, and we have isolated that form so it is not slowing others down. We expect other form integrations to move more quickly going forward.

IDENTIFIED 1 day ago - at 04/03/2025 04:01PM

Engineers have identified the problem and are working on a solution. Submissions are still being sent to Google Sheets, and the process is still very slow. We are seeing some submissions taking as long as 5 minutes each.

INVESTIGATING 1 day ago - at 04/03/2025 02:23PM

Engineers have noticed that the integration queue for Google Sheets submissions integrations is processing very slowly this morning. They are looking into a solution and will update this page soon. No customer action is required at this time.

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