Outage in Formstack

Documents - Charts generation service outage

Resolved Major
February 20, 2025 - Started 8 months ago - Lasted 36 minutes
Official incident page

Incident Report

We are currently experiencing an interruption in our chart generation module, which is affecting the addition of charts to documents processed by Formstack Documents. This issue is linked to recent updates from one of our third-party vendors. Our team is actively working on a solution, and we appreciate your patience as we resolve the matter.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/20/2025 09:41PM

This incident has been resolved.

INVESTIGATING 8 months ago - at 02/20/2025 09:06PM

We are currently experiencing an interruption in our chart generation module, which is affecting the addition of charts to documents processed by Formstack Documents. This issue is linked to recent updates from one of our third-party vendors. Our team is actively working on a solution, and we appreciate your patience as we resolve the matter.

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