Outage in Formstack

Forms Admin App is Down

Resolved Major
February 17, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

502 Bad Gateway is an error for all users logging in to the Forms Admin app.
Components affected
Formstack Main Application

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/17/2025 09:40PM

Engineers have monitored performance for the last hour and waving the green flag.

MONITORING 8 months ago - at 02/17/2025 08:58PM

The engineers have identified the issue and resolved it. The database and web application traffic has been restored and all functions are back to normal. The live form was not affected at all, so consumers filling out forms and creating submissions was not interrupted. The Admin app was slowed down or non-functional for about 10-12 minutes from about 3:25 pm Eastern to 3:26 pm.

IDENTIFIED 8 months ago - at 02/17/2025 08:34PM

The issue has been identified and appear to be resolved.

INVESTIGATING 8 months ago - at 02/17/2025 08:32PM

502 Bad Gateway is an error for all users logging in to the Forms Admin app.

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