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Outage in Formstack

reCaptcha Verification Login Loop

Resolved Major
May 12, 2026 - Started 8 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Formstack experienced a major incident where reCAPTCHA verification during login was stuck in a loop, redirecting users back to the verification step instead of completing the login process for a limited number of accounts. The issue prevented affected users from successfully accessing their accounts for 1.1 hours. The problem was resolved and users can now log in normally without being redirected back to the verification step.

We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 05/12/2026 03:56PM

The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step.
We appreciate your patience while our team investigated and implemented the fix.

INVESTIGATING 8 days ago - at 05/12/2026 02:56PM

We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

INVESTIGATING 8 days ago - at 05/12/2026 02:53PM

We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

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