Outage in Formstack
Formstack Documents: Users Unable to Access Document Builder
Resolved MajorIncident Report
Summary AI Generated
Users were unable to access Formstack Documents through the OnlyOffice builder experience, receiving errors when attempting to use the feature. The issue was isolated to the OnlyOffice builder, with native builder functionality, Manage Files access, and PDF uploads remaining unaffected. The root cause was identified and a fix was implemented, fully resolving the incident within 34 minutes.
We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.
Components affected
Formstack API & Document GenerationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/01/2026 12:52PM
This incident has been resolved.
IDENTIFIED
24 days ago - at 07/01/2026 12:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
24 days ago - at 07/01/2026 12:20PM
We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.
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