Outage in Formstack
Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs
Resolved MinorIncident Report
Summary AI Generated
Formstack Documents users experienced 404 errors when trying to access the OnlyOffice builder experience, preventing them from using this specific document building functionality. The API & Document Generation components were affected, while native builder features, file management, and PDF uploads continued working normally. The issue was identified and resolved within 58 minutes through a targeted fix.
We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.
Components affected
Formstack API & Document GenerationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 05/20/2026 02:28PM
This incident has been resolved.
IDENTIFIED
about 1 hour ago - at 05/20/2026 02:26PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 hour ago - at 05/20/2026 02:09PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 hours ago - at 05/20/2026 01:32PM
We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.
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