Outage in Forte

Connectivity Issues Impacting Multiple Products

Resolved Major
November 01, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating connection issues that are impacting multiple products and services. We will provide more information once it becomes available.
Components affected
Forte Secure Web Pay Forte Support Services Forte REST Web Services Forte Auto-Daily Reports Forte IVR Payment System Forte Virtual Terminal Forte .js Forte Online Application Forte Checkout Forte Dex Forte BillPayIt Forte Notification Services - Webhooks Forte Batch Transmission Forte Notification Services - Email Forte Application API Forte SOAP Web Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/01/2023 05:41PM

All system services have been successfully restored. We are continuing to monitor for any issues and will address them as needed. If you have any additional questions or are still experiencing system issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.

IDENTIFIED about 1 year ago - at 11/01/2023 04:43PM

System services have been partially restored. Team is still troubleshooting an issue with creating transactions in DEX. Next update in 30 minutes.

IDENTIFIED about 1 year ago - at 11/01/2023 03:58PM

System services are still impacted. Transactions are taking longer than usual to process and notifications may be delayed. Next update in 30 minutes.

IDENTIFIED about 1 year ago - at 11/01/2023 03:24PM

We are still experiencing system latency. The team is actively working to resolve. Next update in 30 minutes.

IDENTIFIED about 1 year ago - at 11/01/2023 02:43PM

We have identified the issue and are working to resolve. System latency is still impacting multiple products. Next update in 30 minutes.

INVESTIGATING about 1 year ago - at 11/01/2023 01:40PM

We are currently investigating connection issues that are impacting multiple products and services. We will provide more information once it becomes available.

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