Outage in Forte

First Data Gateway Authorization Timeouts

Resolved Major
November 20, 2023 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently investigating credit card authorization timeouts through the First Data gateway platform. Will update this incident as more information becomes available.
Components affected
Forte First Data
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/21/2023 12:20PM

This incident was resolved as of 05:19 PM PST on 11/21/2023. We apologize for any inconvenience this may have caused and welcome you to reach out to our Support Teams at customerservice@forte.net if you have any further questions or issues.

MONITORING over 1 year ago - at 11/21/2023 01:29AM

The issue has been identified and resolved. Transactions are now processing correctly. We will continue to monitor the system for stability. Next update in 30 minutes.

INVESTIGATING over 1 year ago - at 11/21/2023 01:15AM

We are continuing to see authorization timeouts through the First Data gateway platform. We are working with our vendors to troubleshoot and hope to have a resolution soon.

INVESTIGATING over 1 year ago - at 11/21/2023 12:14AM

We are currently investigating credit card authorization timeouts through the First Data gateway platform. Will update this incident as more information becomes available.

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