Outage in FortiSASE

EMS service degradation in Frankfurt region

Resolved Major
September 01, 2025 - Started 20 days ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently experiencing an issue with backend infrastructure which impacts customers with EMS hosted in the Frankfurt region. We apologize for any inconvenience caused due to this incident and will provide further updates as they become available If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #383716
Components affected
FortiSASE Endpoint Management
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 09/02/2025 12:18PM

This incident has been resolved.

MONITORING 20 days ago - at 09/01/2025 03:12PM

After this period of monitoring, we do not see any connection discrepancies, and we see the EMS service to be fully restored.

MONITORING 20 days ago - at 09/01/2025 01:20PM

A fix was implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 09/01/2025 12:36PM

We are currently experiencing an issue with backend infrastructure which impacts customers with EMS hosted in the Frankfurt region.

We apologize for any inconvenience caused due to this incident and will provide further updates as they become available

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #383716

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