Outage in FortiSASE

EMS service degradation in Frankfurt region

Resolved Major
September 01, 2025 - Started 2 months ago - Lasted about 24 hours
Official incident page

Incident Report

We are currently experiencing an issue with backend infrastructure which impacts customers with EMS hosted in the Frankfurt region. We apologize for any inconvenience caused due to this incident and will provide further updates as they become available If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #383716
Components affected
FortiSASE Endpoint Management

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/02/2025 12:18PM

This incident has been resolved.

MONITORING 2 months ago - at 09/01/2025 03:12PM

After this period of monitoring, we do not see any connection discrepancies, and we see the EMS service to be fully restored.

MONITORING 2 months ago - at 09/01/2025 01:20PM

A fix was implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 09/01/2025 12:36PM

We are currently experiencing an issue with backend infrastructure which impacts customers with EMS hosted in the Frankfurt region.

We apologize for any inconvenience caused due to this incident and will provide further updates as they become available

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #383716

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