Outage in FortiSASE
San José PoP - Service Disruption
Resolved MajorIncident Report
We are currently investigating a service disruption affecting the San José, California PoP.
This location is no longer operational and customers routing traffic through this location may experience connectivity issues.
Our engineering team is actively working on the issue and already reached out relevant team, thanks to let us provide further updates as soon as more information becomes available.
If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #538339
Components affected
FortiSASE San Jose, CA, US (SJC-F1) FortiSASE San Jose, CA, US (SJC-F2) FortiSASE San Jose, CA, US (SJC-F3)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/03/2026 03:05PM
This incident has been resolved.
MONITORING
24 days ago - at 07/03/2026 02:30PM
Connectivity to the San Jose infrastructure has been fully restored and all services are now operating normally.
We will continue to monitor the situation to ensure stability.
INVESTIGATING
24 days ago - at 07/03/2026 02:03PM
We are currently investigating a service disruption affecting the San José, California PoP.
This location is no longer operational and customers routing traffic through this location may experience connectivity issues.
Our engineering team is actively working on the issue and already reached out relevant team, thanks to let us provide further updates as soon as more information becomes available.
If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #538339
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