Outage in FortiSASE
FortiGuard Web Category Misclassification in Dallas and Plano
Resolved MinorIncident Report
We are investigating an issue affecting customers connected to the Dallas and Plano PoPs where domains with an established rating in FortiGuard may be incorrectly classified as "Unrated" or "Newly Observed Domain" during category lookups.
Domains that display a valid web category rating on fortiguard.com are being returned with an incorrect classification, which may result in unexpected policy enforcement behavior for affected traffic.
This is being escalated to the FortiGuard team for review. We will provide updates as they become available.
If you have questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #542286.
Components affected
FortiSASE Dallas, TX, US (DFW-F1) FortiSASE Dallas, TX, US (DFW-F2) FortiSASE Plano, TX, US (DFW-F3)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/08/2026 08:30PM
This incident has been resolved.
MONITORING
19 days ago - at 07/08/2026 03:54PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
19 days ago - at 07/08/2026 03:06PM
We are investigating an issue affecting customers connected to the Dallas and Plano PoPs where domains with an established rating in FortiGuard may be incorrectly classified as "Unrated" or "Newly Observed Domain" during category lookups.
Domains that display a valid web category rating on fortiguard.com are being returned with an incorrect classification, which may result in unexpected policy enforcement behavior for affected traffic.
This is being escalated to the FortiGuard team for review. We will provide updates as they become available.
If you have questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #542286.
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