Outage in Fountain
Outbound Email Delivery Interruption
Resolved MajorIncident Report
Summary AI Generated
Fountain experienced a 44-hour outbound email delivery outage caused by an issue with their third-party email delivery provider, resulting in emails being delayed or failing to send entirely. The team coordinated with the provider and applied internal mitigations, which produced early signs of recovery before full resolution was confirmed. The incident was resolved on July 13, 2026.
We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.
Components affected
Fountain EmailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/13/2026 02:55PM
This incident has been resolved.
MONITORING
24 days ago - at 07/11/2026 07:48PM
We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.
INVESTIGATING
25 days ago - at 07/11/2026 06:56PM
We are continuing to investigate this issue.
INVESTIGATING
25 days ago - at 07/11/2026 06:55PM
We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.
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