Outage in Fourth

Priority Incident - Access to Analytics

Resolved Minor
October 27, 2022 - Started almost 3 years ago - Lasted 1 day
Official incident page

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Outage Details

We have been able to identify the cause of this incident and are currently working with our partner to ensure a return to full service as soon as possible. We will continue to provide updates here every 60 minutes or less until full service has been restored. We would like to apologise for the inconvenience this may have caused.
Components affected
Fourth Analytics Fourth Analytics
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 10/28/2022 09:00AM

Good Morning,

Our Partners have confirmed that the restoration is almost complete.

We are monitoring to ensure all data is present in Analytics.

The next update will be provided upon completion, thank you for your continued patience.

IDENTIFIED almost 3 years ago - at 10/27/2022 04:38PM

Thank you for your ongoing patience and understanding with this incident.
We can confirm that portals are coming back online progressively and some customers may notice restored service throughout the day.
We anticipate full restoration and return to normal service to be completed by 11PM (BST)
We apologies for the inconvenience caused, and any disruption to your business processes.
The next update will be provided upon completion.

IDENTIFIED almost 3 years ago - at 10/27/2022 03:35PM

Thank you for your ongoing patience and understanding with this incident.
We can confirm that portals are coming back online progressively and some customers may notice restored service throughout the day.
We anticipate full restoration and return to normal service to be completed by 11PM (BST)
We apologies for the inconvenience caused, and any disruption to your business processes.
The next update will be provided upon completion.

IDENTIFIED almost 3 years ago - at 10/27/2022 02:24PM

Thank you for your ongoing patience and understanding with this incident.

We can confirm that portals are coming back online at a steady pace.


We are in communication with our partner and have been informed that the restoration is in progress.

We apologise for the inconvenience caused, and any disruption to your business processes.


We will continue to provide updates here every 60 minutes or less until full service has been restored.

IDENTIFIED almost 3 years ago - at 10/27/2022 01:15PM

Thank you for your ongoing patience and understanding with this incident.

We can confirm that portals are coming back online at a steady pace.


We are in communication with our partner and have been informed that the restoration is in progress.

We apologise for the inconvenience caused, and any disruption to your business processes.


We will continue to provide updates here every 60 minutes or less until full service has been restored.

IDENTIFIED almost 3 years ago - at 10/27/2022 12:29PM

Thank you for your ongoing patience and understanding with this incident.

We can confirm that portals are coming back online at a steady pace.


We are in communication with our partner and have been informed that the restoration is in progress.

We apologise for the inconvenience caused, and any disruption to your business processes.


We will continue to provide updates here every 60 minutes or less until full service has been restored.

IDENTIFIED almost 3 years ago - at 10/27/2022 11:27AM

Thank you for your ongoing patience and understanding with this incident.

We are in communication with our partner and have been informed that the restoration is in progress, however, we have been advised that this may require several hours before we can confirm a return to full service.

We apologise for the inconvenience caused, and any disruption to your business processes.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

IDENTIFIED almost 3 years ago - at 10/27/2022 10:24AM

Thank you for your ongoing patience and understanding with this incident.

We are in communication with our partner and have been informed that the restoration is in progress, however, we have been advised that this may require several hours before we can confirm a return to full service.

We apologise for the inconvenience caused, and any disruption to your business processes.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

IDENTIFIED almost 3 years ago - at 10/27/2022 09:41AM

We have been able to identify the cause of this incident and are currently working with our partner to ensure a return to full service as soon as possible.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

We would like to apologise for the inconvenience this may have caused.

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