High Priority Incident - Tradesimple - Impacting Orders

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness.

Orders are now processing as expected. We will provide an update once the backlog has been cleared.

The updates will continue to be every 30 minutes.

We apologise the inconvenience this has caused.

We have been made aware of an issue with orders sent from Tradesimple via AS2 to some suppliers, who have advised they are not receiving the AS2 copy of the order.

We understand the cause and are currently in the process of implementing a fix.

Any orders that have not been processed will be reprocessed accordingly.

We are aware that cutoffs may be impacted.

If you believe that this is the case, please contact your supplier to confirm successful receipt.

The next update will be provided within 30 minutes.

We apologise for the inconvenience this has caused.