Fourth Analytics/GoodData Intermittent Issues on Customer Portals

We are confident that our solution has resolved this incident.

A full root cause analysis will be performed.

We greatly apologise for this disruption.

Dear Customer

We are pleased to inform you that GoodData have confirmed that this is now resolved.

Please see the below update from GoodData:-

'Dear valued users, we are thrilled to share with you that the hardware issue at our US-1 DC has been successfully resolved. Our team, alongside the vendor's support, worked tirelessly to fix the problem, and we're back to full functionality! We couldn't have done it without your incredible patience and understanding during this challenging time.'

We will continue to monitor to ensure everything is in good order from an Analytics perspective.

We thank you for your patience whilst we worked with GoodData to resolve this matter.

Provided there are no further issues there will be no further updates and this will be set to resolved at the COB today.

Dear Customer

Please see the below update from GoodData:-

'Our team is still on track to deliver the final fix as soon as possible. At this time we expect to have everything fully working as soon as possible. Thank you for your continued patience.'


We are continuing to monitor the GoodData status page and our teams are on standby to run any tests required to ensure that we resume your service as soon as possible.

We thank you for your patience whilst this issue is ongoing.

The next update will be provided in 60 minutes.

Dear Customer

Please see the below update from GoodData:-

'We have a positive development regarding the hardware issue. The faulty hardware has been identified, and the vendor is currently replacing it. We expect everything to be back in full swing within the next hour!

We want to extend our gratitude for your understanding and patience throughout this process. Our top priority is to ensure a seamless experience for all our users.'

We are continuing to monitor the GoodData status page and our teams are on standby to run any tests required to ensure that we resume your service as soon as possible.

The next update will be provided in 60 minutes.

We are aware of a critical incident that may be affecting some of our customers.

This incident is currently being investigated by GoodData to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.

Should you wish to, you can follow the link below to receive updates from GoodData:-
https://support.gooddata.com/hc/en-us/articles/18861496811795-Tue-Jul-25th-2023-Technical-Difficulties-in-US-1-DC

We apologise for this disruption to your service.