Outage in Fourth
Priority 2 Major Incident Fourth Analytics
Resolved Major
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Outage Details
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologize for this disruption to your service.
Components affected
Fourth AnalyticsLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/18/2023 09:54PM
We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this issue.
We greatly apologize for this disruption.
MONITORING
about 2 years ago - at 08/18/2023 09:21PM
We have now implemented a solution and are currently monitoring for completeness.
The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
IDENTIFIED
about 2 years ago - at 08/18/2023 08:01PM
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
IDENTIFIED
about 2 years ago - at 08/18/2023 07:30PM
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
IDENTIFIED
about 2 years ago - at 08/18/2023 06:54PM
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologize for this disruption.
IDENTIFIED
about 2 years ago - at 08/18/2023 06:20PM
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologize for this disruption.
IDENTIFIED
about 2 years ago - at 08/18/2023 05:51PM
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologize for this disruption.
IDENTIFIED
about 2 years ago - at 08/18/2023 05:19PM
We have been able to identify the cause with sales not being populated in Analytics. We expect a fix to be available in the next two hours, if not sooner. Status and updates will continue here every 30 minutes until the incident has been resolved.
Again we deeply apologize for this disruption.
INVESTIGATING
about 2 years ago - at 08/18/2023 05:13PM
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologize for this disruption to your service.
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