Outage in Fourth

Advisory: Interruption to Service, Thursday, 7th September

Resolved Minor
September 05, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Dear Customer, If you try to log in to use the Counting App via Single Sign On on Thursday, September 7th, 2023, between 7:30 AM and 8:00 AM, you may encounter an intermittent service interruption lasting between 5-10 minutes. Please rest assured that this is part of our ongoing dedication to delivering the best possible experience to our valued customers. We will acknowledge the completion of this here, once we are back up and running. Thank you in advance for your patience and understanding.
Components affected
Fourth Platform & Single Sign On
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/07/2023 07:06AM

Good Morning,

All functionality and access has now been restored.

Thank you for your patience and understanding.

MONITORING about 2 years ago - at 09/05/2023 05:06PM

Dear Customer,

If you try to log in to use the Counting App via Single Sign On on Thursday, September 7th, 2023, between 7:30 AM and 8:00 AM, you may encounter an intermittent service interruption lasting between 5-10 minutes.

Please rest assured that this is part of our ongoing dedication to delivering the best possible experience to our valued customers.

We will acknowledge the completion of this here, once we are back up and running.

Thank you in advance for your patience and understanding.

Latest Fourth outages

ADVISORY - UAE Customers - Internet Issues UAE Region - 19 days ago
High Priority Incident - Mobile Apps (Ordering, Counting & Receiving) - Intermittent Access Issues - 4 months ago
P1 -SSO- Unable to login single sign on - 5 months ago
High Priority Incident - Single Sign On - Extreme Latency - 9 months ago
P1 - SSO (APAC) - Unable to log in to core application through SSO - 11 months ago

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