Outage in Fourth

P1 - Fuego - Critical Issue

Resolved Major
September 29, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/29/2023 04:32PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/29/2023 01:58PM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

IDENTIFIED over 1 year ago - at 09/29/2023 01:42PM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

INVESTIGATING over 1 year ago - at 09/29/2023 01:32PM

We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

Latest Fourth outages

High Priority Incident - Mobile Apps (Ordering, Counting & Receiving) - Intermittent Access Issues - 26 days ago
P1 -SSO- Unable to login single sign on - about 1 month ago
High Priority Incident - Single Sign On - Extreme Latency - 5 months ago
P1 - SSO (APAC) - Unable to log in to core application through SSO - 7 months ago
P1 - HotSchedules - "Your connection is not private" Redirect Error - 7 months ago

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