ADVISORY: Intermittent issue affecting processing of EMAIL orders (ONLY)

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage.

We greatly apologise for this disruption.

The monitoring that took place throughout yesterday evening into this morning has provided a great deal of positive results.

In view of the above, we believe that the issue with email orders has been resolved.

The next update will be provided upon confirmation of resolution.

We thank you for your patience in this matter.

Dear Customer,


We have now implemented a potential solution and are currently monitoring the success rate of this change.

The next update will be provided upon confirmation of the resolution by midday tomorrow - 03/10.

We apologise for this disruption to your service.

Dear customer,

We have received notice of an issue by our email provider that is impacting a group of customers with regard to email order delivery to suppliers.

We are prioritising communication with Mimecast and working together to find a prompt resolution.

While we can confirm that the problem is intermittent, it has the potential to affect email orders made on our Inventory, Purchase to Pay (Tradesimple), and Purchasing and Inventory (Adaco) solutions.

If your supplier’s preferred method of order placement is EMAIL, we strongly recommend contacting the supplier directly to confirm receipt.

There may also be signs such as delayed confirmation of orders, goods received notes, or unprocessed documents related to the order confirmation. In these situations, it is highly recommended that you contact the supplier directly and make alternative arrangements.

We will provide an update as soon as we receive further information from Mimecast.

Thank you for your patience.

Dear customer,

We have received notice of an issue by our email provider that is impacting a group of customers with regards to email order delivery to suppliers.

We have acted by escalating the issue to Mimecast and are engaged with them to find a prompt resolution.

While we can confirm that the problem is intermittent, it has the potential to affect email orders made on our Inventory, Purchase to Pay (Tradesimple), and Purchasing and Inventory (Adaco) solutions.

If your supplier’s preferred method of order placement is EMAIL, we strongly recommend contacting the supplier directly to confirm receipt.

There may also be signs such as delayed confirmation of orders, goods received notes, or unprocessed documents related to the order confirmation. In these situations, it is highly recommended that you contact the supplier directly and make alternative arrangements.

We will provide an update as soon as we receive further information from Mimecast.

Thank you for your patience.