Outage in Fourth
High Priority Incident - Scheduling (UK) - Customers receiving error when attempting to submit to Payroll in Scheduling
Resolved Major
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Outage Details
We are aware of an issue where customers are receiving errors when attempting to submit the schedules to Payroll when using Scheduling.
This incident is being treated at it's highest priority and all teams are engaged to determine the root cause of the issue.
Status and updates will continue here every 60 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Components affected
Fourth Labour ProductivityLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 10/09/2023 05:53PM
We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
MONITORING
almost 2 years ago - at 10/09/2023 01:15PM
We have now implemented a solution and schedules should now be submitted to Payroll without issue.
We are currently monitoring for completeness.
The next update will be provided upon confirmation of resolution.
We apologise for this disruption to your service.
INVESTIGATING
almost 2 years ago - at 10/09/2023 12:39PM
We are aware of an issue where customers are receiving errors when attempting to submit the schedules to Payroll when using Scheduling.
This incident is being treated at it's highest priority and all teams are engaged to determine the root cause of the issue.
Status and updates will continue here every 60 minutes until the incident has been resolved.
We apologise for this disruption to your service.
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