High Priority Incident - Tradesimple - UI Slowness

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

Good Morning,

We can confirm that multiple teams performed extensive checks on the UI and in the back end, attempting to find any evidence of performance issues and we are happy to report that the system has remained stable.

Be rest assured that we are continuing to actively monitor throughout the day.

We have closely monitored the performance throughout the day and confirm that performance has improved slightly. We will continue to monitor throughout the evening.

The next update will be provided tomorrow.

We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

An update will be provided when significant progress is made.

Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

We are aware of a high-priority incident that may be affecting some of our customers resulting in slowness when using the Tradesimple websites.

We would like to assure our valued customers that we are not seeing any impact on order transmissions.

This incident is currently being investigated to determine the root cause.

Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.

We are aware of a high-priority incident that may be affecting some of our customers resulting in slowness when using the Tradesimple websites.

We would like to assure our valued customers that we are not seeing any impact on order transmissions.

This incident is currently being investigated to determine the root cause.

Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.