Outage in Fourth

(Monitoring) Critical Incident - Single Sign On - Authentication Failed Error

Resolved Major
April 15, 2024 - Started 8 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Components affected
Fourth Platform & Single Sign-on
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/16/2024 08:30AM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

MONITORING 8 months ago - at 04/15/2024 01:37PM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

INVESTIGATING 8 months ago - at 04/15/2024 01:22PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING 8 months ago - at 04/15/2024 12:52PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING 8 months ago - at 04/15/2024 12:18PM

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING 8 months ago - at 04/15/2024 11:47AM

We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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