Outage in Fourth

P1 - Fuego - Issue creating EWA draws

Resolved Major
October 04, 2024 - Started 27 days ago - Lasted 3 days
Official incident page

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Outage Details

We are aware that a small subset of customers are currently experiencing issues with draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/07/2024 02:30PM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

MONITORING 27 days ago - at 10/05/2024 12:54AM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

IDENTIFIED 27 days ago - at 10/05/2024 12:28AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

IDENTIFIED 27 days ago - at 10/04/2024 11:55PM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

INVESTIGATING 27 days ago - at 10/04/2024 11:29PM

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING 27 days ago - at 10/04/2024 10:59PM

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING 27 days ago - at 10/04/2024 10:15PM

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING 27 days ago - at 10/04/2024 09:48PM

We are aware that a small subset of customers are currently experiencing issues with draws.

This incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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