Outage in Frame.io
Degraded software performance
Resolved MajorIncident Report
Summary AI Generated
Frame.io experienced a major service disruption lasting 1.9 hours where users could not access their v4 accounts, with core functionality including project loading, file uploads, video playback, and commenting completely unavailable. Users reported being able to log in but encountering blank screens with menus displaying but no content loading. The issue was caused by changes with a service provider and was resolved after the team identified the root cause and implemented mitigation measures.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/09/2026 03:23PM
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at support@frame.io.
MONITORING
2 days ago - at 06/09/2026 02:46PM
Services continue to be operational, we're continuing to monitor.
IDENTIFIED
2 days ago - at 06/09/2026 02:45PM
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
INVESTIGATING
2 days ago - at 06/09/2026 02:22PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 06/09/2026 02:02PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 06/09/2026 01:47PM
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Latest Frame.io outages
Issue with loading comments - about 1 month ago
Degraded Performance - 3 months ago
Degraded Performance - 4 months ago
Degraded Performance - 4 months ago
Users are intermittently unable to log in - 4 months ago
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