Outage in FreedomPay
Alert: Heartland Gift Card Processing Issues
Resolved MinorIncident Report
Summary AI Generated
FreedomPay experienced transaction processing latency and timeouts specifically affecting Heartland Gift Card transactions for 24 minutes. The incident impacted only gift card processing through the Heartland component while other services remained unaffected. The issue was resolved and transaction processing returned to normal operations.
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay Heartland (Gift Cards only)Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/21/2026 12:18AM
Transaction processing has returned to normal and all issues have been resolved.
INVESTIGATING
about 2 months ago - at 03/20/2026 11:55PM
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Latest FreedomPay outages
Alert: Redsys - Europe Processing Issues - 5 days ago
Alert: Redsys - Europe Processing Issues - 22 days ago
Alert: Global Payments UCP U.K. Processing Issues - 28 days ago
Alert: Mastercard TSPI Processing Issues - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
