Outage in FreedomPay
Alert: Heartland Gift Card Processing Issues
Resolved MinorIncident Report
Summary AI Generated
FreedomPay experienced transaction processing latency and timeouts specifically affecting Heartland Gift Card transactions for 24 minutes. The incident impacted only gift card processing through the Heartland component while other services remained unaffected. The issue was resolved and transaction processing returned to normal operations.
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay Heartland (Gift Cards only)Need to monitor FreedomPay outages?
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 03/21/2026 12:18AM
Transaction processing has returned to normal and all issues have been resolved.
INVESTIGATING
11 days ago - at 03/20/2026 11:55PM
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Heartland Gift Card. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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