Outage in Freshdesk

Issues with Ticket Dashboard and Analytics Refresh

Resolved Minor
May 01, 2025 - Started about 7 hours ago - Lasted about 4 hours

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Outage Details

Customers are currently experiencing delays in loading ticket dashboard and analytics refresh. Our engineers are treating this issue as a priority and we will provide further updates soon.

Latest Freshdesk outages

Partial outage affecting select Freshdesk shards - 17 days ago
Performance Degradation with Analytics - about 1 month ago
Analytics Reports are slow to load in US region - about 1 month ago
Issues with tickets list view refresh - about 1 month ago
Login issues observed in agent portal - 3 months ago

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