Outage in Freshdesk
Service Disruption in Middle East Region
Resolved Major
March 01, 2026 - Started about 2 months ago
- Lasted about 2 months
Incident Report
Summary AI Generated
Freshdesk experienced a major service disruption in the Middle East region due to AWS infrastructure issues in the UAE that lasted approximately 49 days. The incident affected customer data accessibility in that region. Freshworks resolved the issue by migrating impacted customer data to a secure European facility.
Due to ongoing AWS infrastructure issues in the UAE, Freshworks is migrating impacted customer data to a secure European facility. For full details and next steps, visit our Community post:
https://freshworks.com/medc-bcp
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