Outage in Freshdesk
Incoming Email Delays for Custom Mailboxes
Resolved Minor
March 16, 2026 - Started about 1 month ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Freshdesk experienced a 3.4-hour service disruption caused by issues with the Microsoft Graph API that affected incoming email processing. The incident specifically impacted customers using Graph-based custom mailboxes, causing delays and disruptions in email delivery. The issue was resolved after 3.4 hours of downtime.
We are currently experiencing an issue with the Microsoft Graph API, which is impacting the processing of incoming emails and may cause delays or disruptions. This issue specifically affects customers using Graph-based custom mailboxes.
Components affected
Freshdesk INCOMING EMAILS Freshdesk INCOMING EMAILS Freshdesk INCOMING EMAILS Freshdesk INCOMING EMAILSTrusted by 1,000+ teams
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