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Outage in Freshdesk

Partial Service Outage – Tickets and Automation

Resolved Minor
March 25, 2026 - Started 7 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Freshdesk experienced a partial service outage affecting background workers, which disrupted workflow functionality and ticket service requests. The incident was classified as minor and lasted approximately 1.1 hours. The service team actively investigated and resolved the underlying issues with the background worker systems.

We are currently experiencing issues with  background workers, which is impacting certain functionalities. Our team is actively investigating and working towards a resolution.

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