Outage in Freshdesk
Issue with customer portal for custom domains for subset of customers
Resolved Minor
March 31, 2026 - Started about 20 hours ago
- Lasted 28 minutes
Incident Report
Summary AI Generated
Freshdesk experienced an issue affecting customer portal access for a small subset of customers using custom domains. The default Freshdesk URLs continued to work normally during the incident. The issue was resolved after 28 minutes of investigation and remediation by the engineering team.
We are currently investigating an issue impacting a very small subset of customers accessing the customer portal via custom domains. Access through the default Freshdesk URLs remains unaffected. Our engineering team is treating this with the urgent priority and is actively working on a resolution. We will continue to share updates as more information becomes available.
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