Outage in FreshService

Latency while accessing FreshService due to ISP connectivity issue

Resolved Minor

August 08, 2023 - Started over 1 year ago - Lasted 12 minutes

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Outage Details

We observed Internet service provider carrying traffic from India to US is facing connectivity issue , which could result in latency of Freshservice from specific networks . Our cloud service provider is working with ISP to reroute the traffic on the impacted path ; Updates to follow.

Components affected

FreshService Billing FreshService Assets FreshService Agent Portal FreshService Dashboard FreshService Self-service portal FreshService Project Management FreshService Automation FreshService Tickets FreshService Problems FreshService Solutions FreshService Marketplace FreshService Releases FreshService Alert Management FreshService Changes

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