Outage in FreshService

Issue with Portal Loading in Freshservice

Resolved Minor

September 10, 2024 - Started 3 months ago - Lasted about 2 hours

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Outage Details

A subset of customers is experiencing issues when attempting to access the Freshservice portal through specific Internet Service Providers (ISPs). These affected users are unable to load the portal, encountering error messages such as "Hmm... can't reach this page" or facing connection timeouts. The problem has been reported across multiple accounts and seems to be impacting various components within the portal.

Components affected

FreshService Tickets FreshService Agent Portal FreshService Project Management FreshService Alert Management FreshService Billing FreshService Solutions FreshService Releases FreshService Tickets FreshService Automation FreshService Project Management FreshService Solutions FreshService Dashboard FreshService Assets FreshService Self-service portal FreshService Assets FreshService Dashboard FreshService Releases FreshService Changes FreshService Marketplace FreshService Automation FreshService Changes FreshService Billing FreshService Self-service portal FreshService Agent Portal FreshService Problems FreshService Marketplace FreshService Problems FreshService Alert Management

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